eejili Privacy Policy
Your personal information matters to us. This Privacy Policy explains what data eejili collects when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. Please read this page carefully before registering or using any of our services.
What Information We Collect and Why
Registration Details
When you create an account on eejili, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 18 years old and to set up your player account correctly. We also collect your preferred payment method details so that deposits and withdrawals in Philippine pesos can be processed smoothly. All registration data is stored securely and is only accessible to authorised personnel within our team. Providing accurate information at registration is a condition of using the platform, and any false details may result in account suspension.
Platform Usage Data
As you use eejili, we automatically collect data about how you interact with the platform — including the games you play, the bets you place, the pages you visit, and the time you spend on each section. We also record your device type, operating system, browser version, and IP address to help us optimise the mobile experience for Filipino players. This usage data helps us identify technical issues, improve platform performance, and personalise your experience over time. We do not use this data to build advertising profiles or sell it to third-party marketers. Usage logs are retained for a limited period and are reviewed only when necessary for security or compliance purposes.
Transaction Records
Every deposit and withdrawal you make on eejili is logged as part of your account transaction history. We record the amount in Philippine pesos, the payment channel used, the date and time of the transaction, and its processing status. This data is essential for resolving payment disputes, completing identity verification checks, and meeting our obligations under applicable Philippine financial regulations. Transaction records are kept for the period required by law and are not shared with any party outside of our licensed payment processors and regulatory authorities. You can view your own transaction history at any time from within your account dashboard.
Support Communications
When you contact our support team — whether by email or through the platform's messaging feature — we retain a record of that conversation. This includes the content of your messages, any attachments you send, and the outcome of the support interaction. Keeping these records allows us to follow up on unresolved issues, maintain consistency in how we handle player concerns, and improve the quality of our customer service over time. Support records are treated with the same level of confidentiality as all other personal data held by eejili. We will never share the contents of your support conversations with third parties unless required to do so by law.
How Your Data Is Used and Protected
eejili uses the personal data we collect solely for the purposes of operating the platform, processing your transactions, verifying your identity, and keeping your account secure. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Where we work with trusted service providers — such as payment processors and identity verification partners — we share only the minimum data necessary for them to perform their specific function, and all such partners are contractually bound to handle your data in accordance with applicable privacy standards.
We take the security of your data seriously. All personal information stored by eejili is protected using industry-standard encryption both in transit and at rest. Access to player data within our organisation is restricted on a need-to-know basis, and all staff who handle personal information are trained on data protection obligations. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and as promptly as circumstances allow.
You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete your data where there is no legal requirement for us to retain it. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all data-related requests within a reasonable timeframe and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
Cookies and Tracking
eejili uses essential cookies to keep you logged in and to maintain your session preferences across visits. We do not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. By continuing to use eejili after being informed of our cookie practices, you consent to the use of essential cookies as described in this policy.
Your Rights as a Player in the Philippines
Right to Access
You may request a copy of the personal data eejili holds about you at any time. We will provide this in a clear, readable format within a reasonable period of receiving your request.
Right to Correction
If any personal information we hold is inaccurate or out of date, you have the right to ask us to correct it. Contact our support team and we will update your records promptly.
Right to Erasure
Where there is no legal obligation for us to retain your data, you may request its deletion. Note that some records — such as transaction history — must be kept for regulatory compliance purposes.
Right to Object
You may object to certain types of data processing, including any use of your data for purposes beyond the core operation of your eejili account. We will review all objections and respond accordingly.
Right to Portability
You can request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose to do so.
Data Privacy Act 2012
eejili operates in compliance with the Philippines Data Privacy Act of 2012. If you believe your rights have been violated, you may also file a complaint with the National Privacy Commission of the Philippines.
Questions About Your Privacy?
If you have any concerns about how eejili handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.